Shipping & Returns

Shipping & Returns

Shipping

Our orders are shipped with DHL gogreen.

Shipment will take place at the latest 2 – 3 working days after receipt of payment. 

You will receive the corresponding shipment number by e-mail to track the shipment status.

Shipping costs:

Germany : 0,00 €            

EU: 14,00 €          

Rest of Europe: 29,00 €

All other countries: 39,00 €

Returns:

RIGHT OF REFUSAL

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.

In order to exercise your right of revocation, you must inform us, mvdham GmbH, Weisestr.31, 12049 Berlin, Deutschland, mail@mvdham.com, Telefon +49 178 1898192, by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to revoke this contract. You can use the attached sample revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

CONSEQUENCES OF THE REVOCATION

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, excluding delivery charges, immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement.

We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you, and in no event will you be charged for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period. You shall bear the costs of returning the goods.

You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for the purpose of checking their nature, properties and functioning.

GROUNDS FOR EXCLUSION OR EXTINCTION OF THE RIGHT OF REVOCATION

The right of withdrawal only exists for articles that have not been individualized or modified. The right of withdrawal expires for personalised products.

Sample revocation form

A version of the sample revocation form is available for download here.